Privacy policy

Effective: May 1, 2026

Summary

alsoknownas ("we," "us," "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have.

If you have questions, email alsoknownashelp@gmail.com.

What we collect

When you visit the Site, place an order, or contact us, we may collect:

  • Identifying information: name, email address, phone number, shipping address, billing address.
  • Payment information: credit card details, processed and stored by our payment provider (Shopify Payments). We don't store full card numbers on our servers.
  • Order history: products purchased, dates, sizes, quantities.
  • Communications: emails or messages you send us.
  • Site usage data: IP address, browser type, device type, pages visited, referring URL, timestamps. Collected automatically via cookies and standard web logs.

Why we collect it

  • To fulfill your orders (process payment, ship to you, send order confirmations and tracking).
  • To respond to your inquiries via email or contact form.
  • To improve the Site (analytics — what pages people visit, what products convert).
  • To send marketing emails — only if you opted in. You can unsubscribe any time via the link in every marketing email.
  • To prevent fraud and enforce our Terms of Service.
  • To comply with legal obligations (tax records, consumer protection laws).

Cookies & tracking

The Site uses cookies for:

  • Essential cookies: required for the cart, checkout, and login to function.
  • Analytics cookies: typically Google Analytics or Shopify's built-in analytics, to understand traffic patterns. Anonymized.
  • Marketing cookies: only if you explicitly consent via a cookie banner.

You can disable cookies in your browser settings, but parts of the Site (like checkout) may not work properly.

Who we share your data with

We share personal information only with:

  • Service providers we use to operate the business: Shopify (hosting + checkout), payment processors, shipping carriers, email service providers (transactional and marketing), analytics tools. They access only what they need to do their job, and they're contractually bound to keep it confidential.
  • Government or law enforcement: if legally required (subpoena, court order) or to protect our rights, prevent fraud, or address safety concerns.
  • Acquirers: if alsoknownas is acquired, merged, or sold, your information may transfer as part of the transaction. We'll notify you of any change in ownership or use of your data.

We don't sell your personal information to third parties.

How long we keep your data

  • Order records: 7 years (for tax and accounting compliance).
  • Account data: until you delete your account or request removal.
  • Marketing email lists: until you unsubscribe.
  • Site usage logs: typically 90 days.

Your rights

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Delete your data ("right to be forgotten")
  • Opt out of marketing communications
  • Object to or restrict certain processing
  • Receive a portable copy of your data
  • Lodge a complaint with a data protection authority

To exercise any of these, email alsoknownashelp@gmail.com. We'll respond within 30 days.

California residents (CCPA)

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we've collected about you
  • The right to delete your personal information
  • The right to opt out of the sale of personal information (we don't sell, but you have the right regardless)
  • The right not to be discriminated against for exercising these rights

Submit requests to alsoknownashelp@gmail.com.

Children

The Site isn't directed at children under 13, and we don't knowingly collect data from anyone under 13. If you're a parent and discover your child has given us data, email alsoknownashelp@gmail.com and we'll delete it.

Data security

We use commercially reasonable technical and organizational measures to protect your data — encrypted connections (HTTPS), restricted internal access, payment card data handled by PCI-compliant processors. No system is 100% secure; we can't guarantee absolute security, but we work hard to minimize risk.

Third-party links

The Site may link to third-party websites (Instagram, Shopify-hosted partner pages). This Privacy Policy doesn't apply to those sites — review their own privacy policies before using them.

International users

The Site is operated from the United States. If you access from outside the U.S., your data is transferred to and processed in the U.S. By using the Site, you consent to that transfer.

Changes to this policy

We may update this policy from time to time. The latest version is always posted at the Site with the effective date at the top. We'll notify registered users by email if changes are material.

Contact

alsoknownas
657 E. Lemon Swirl Dr.
Azusa, CA 91702
(210) 748-8528
alsoknownashelp@gmail.com

This Privacy Policy is provided as a starting template. We recommend a one-time review by a licensed attorney to confirm fit for your specific data-handling practices.