Refund policy

Effective: May 1, 2026

All sales are final

Because we operate on a small-batch, made-to-order pre-order model, all sales at alsoknownas are final. We don't accept returns for refund. Every piece is cut and sewn to the order quantity confirmed at the close of each pre-order window — there's no buffer stock to absorb a return.

If something is wrong with your order — wrong size shipped, manufacturing defect, damage in transit — that's on us, and we'll make it right. See the Returns & Exchanges section below for that process.

Pre-order cancellations

You can cancel a pre-order within 48 hours of placing it. After 48 hours, your order has entered our production list and can no longer be cancelled.

To cancel within the 48-hour window, email us at alsoknownashelp@gmail.com with your order number. We'll refund the full charge to your original payment method within 3–5 business days.

Defective or damaged items

If your piece arrives damaged, defective, or different from what was ordered, email alsoknownashelp@gmail.com within 7 days of delivery with:

  • Your order number
  • A clear photo of the issue
  • A short description

We'll respond within 2 business days with next steps — typically a replacement at no cost or a refund to your original payment method. Cost-of-return shipping for defective items is on us.

Size exchanges

We offer size exchanges within 7 days of delivery, subject to:

  • Item is unworn and unwashed
  • All original tags are still attached
  • The replacement size you want is in stock or on the next pre-order

If the size you need isn't available in current stock and isn't part of the next pre-order window, we can't fulfill the exchange — we'll let you know within 2 business days of your request.

How to start an exchange: email alsoknownashelp@gmail.com with your order number, the size you'd like to exchange for, and a photo confirming the item is unworn with tags attached. We respond within 2 business days. If approved, we'll send a return label and shipping instructions.

Customers cover the return shipping cost on size exchanges. We cover the cost of shipping the replacement piece out to you.

What's not refundable or exchangeable

  • Pre-orders cancelled after the 48-hour window
  • Items returned without prior authorization
  • Items damaged after delivery from wear, washing outside the care instructions, or alteration
  • Items worn, washed, or altered
  • Items missing tags
  • Items more than 7 days past delivery
  • Sale items, collaboration drops, or limited edition releases — these are explicitly final-sale at checkout

Refund processing

Approved refunds post to the original payment method within 3–5 business days of approval. Depending on your bank, the credit may take an additional 5–10 days to appear on your statement.

Questions

Email alsoknownashelp@gmail.com. We respond within 2 business days.

alsoknownas
657 E. Lemon Swirl Dr.
Azusa, CA 91702
(210) 748-8528
alsoknownashelp@gmail.com